1 Year NBD 1P Advantage Plan for Smart-UPS 20K

Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Once the equipment is assembled, an APC Certified Field Service Engineer will verify all connections within the system have been made according to factory specification, and that it is functioning correctly in all modes of operation, ensuring optimal performance and extending the life of the product.

Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.

Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

APC project managers will provide you with written reports to keep you informed of the progress of your project.

Assurance that the system will be diagnosed quickly and repaired to the manufacturer’s specifications by highly trained CPCS authorized personnel.