4y Onsite w/Predictive Detection Alerts/Preferred Access Desktop

Mitigate downtime with our fastest response time

Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Preferred access to parts and HP service experts

Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as benefit from parts, queue and field service prioritization.