Engage 50 II - (50 II Link) USB-C/A MS Stereo

Great comfort isn’t a given. It’s engineered.

An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.<br><br>We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.<br><br>_{*Weight varies for stereo and mono variants}

One tough cookie (well, headset)

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.<br><br> It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.

Every caller, crystal clear

With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…)<br><br> With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.

Healthy ears. Happy agents.

That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.<br><br>We’ve included loads of groundbreaking hearing protecting technologies, including:<br><br> <br>IntelliTone™ 2.0, which keeps average noise exposure at a safe level<br> <br>PeakStop™ 105 dB, which prevents sudden loud noises<br> <br>BalancedVoice™, which processes the incoming sound for clearer calls<br> <br>Speech level normalisation, which keeps incoming calls at your preferred volume<br> <br>Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds<br><br>Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Smooth operator

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift.<br><br>Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of. <br><br>But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*. <br><br>_{*Evaluation of near-end-listening enhancement study, Jabra – Nele-e, Fraunhofer IDMT, Feb-May 2017}

Ditch missed calls

Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer and your super intelligent headset will do the rest.<br><br> Set the SmartRinger to only ring when you’re away from your desk - and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.*<br><br>_{*SmartRinger only sounds when the headset is lying on a flat surface}

Plays well with others

Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. ²<br><br>With a UC variant certified for Google Meet, Works With Chromebook³ and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.<br><br>_{2 Software may be needed for configuration. Refer to jabra.co.uk/platforms for details}

Protect your focus

Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.<br><br>A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

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